Contact Us
Have a question about your order or need assistance? Fill out the form below and our support team will get back to you at support@californiabirthcertificate.org.
Before you reach out
Many questions are answered immediately in our FAQ. If you've already placed an order, check Order Status using the email address you submitted — no need to wait for a reply.
What to include in your message
To help us resolve your issue quickly, please provide:
- Your full name as it appears on the order
- The email address used when placing the order
- Your order reference number, if you have it
- A brief description of the issue or question
Response times
Our support team responds within 1–2 business days, Monday through Friday. You can also email us directly at support@californiabirthcertificate.org — include "URGENT" in the subject line for time-sensitive matters.
What we can help with
- Order status questions and tracking updates
- Corrections to information submitted on your application
- Questions about processing times and fees
- Refund or cancellation requests (see our fees page for policy details)
- General questions about California birth certificate requirements